New Family Based Registration System

Aug 29, 2013 Posted in Girl News, Home Page, Volunteer News

As you may know, we upgraded our online registration website to a new family based registration system. When the update took place in mid-August, we sent an e-mail to everyone in our system.

You can access Online Registration here from our homepage.

In case you missed that e-mail, here's what you need to know!

Our Online Registration System has been upgraded to make it easier to register for Girl Scout events. As part of the upgrade, all existing accounts (user names and passwords) had to be deactivated.

All adults need to to create a New Online Account to gain access to the system following the upgrade. (You can reuse your old username and password when creating your new online account if you choose. It's a simple process to reactivate your account.)

With your new online account, you will be able to manage yourself, your family and/or troop(s) depending on your current participation status. For example, a troop leader who has a daughter participating in Girl Scouts will be able to manage both her family and troop(s) with a single login.

h3. Parents:
One person per family will be designated as a Family Manager. This role will be assigned by the system according to the first listed parent or guardian on the child's account (aka Guardian 1) at the time of the upgrade. Only the Family Manager will be able to view and manage the accounts of children and adult family member(s) from his/her own login. The Family Manager designation can be changed by contacting the council.

Girls under the age of 18 must be managed by a Family Manager and will no longer be able to login under their own name. The adult listed second on the child's account (aka Guardian 2) will become part of the family and can be managed by the Family Manager. The Guardian 2 is also able to activate and manage their own account if they wish. They will see the guardian relationship with their child, but will be unable to manage their child's activities or memberships.

h3. Troop Leaders:
Troop leaders with an online account can manage their troop(s) and troop members online. No data will be lost during the upgrade and leaders will be able to manage their troop(s) and their own account as soon as they create their New Online Account.

h3. On or after August 12, follow these steps to create a new online account:

Step 1
Go to and click on the New Online Account button on the right hand side of the screen.

Step 2
Enter the information as requested. This basic information will allow the system to search for your record and help check if you already exist in our database.

Step 3
One of the following will apply:
If the system finds you in the database you will see the following message: "Congratulations! We found you in the online system. Please go to your email and follow the instructions to activate your online account." Please follow the instructions to complete your account activation.

If you receive the following message: "We have found you in the system, but in order to continue please contact us." Please follow the instructions and contact the council. This message generally appears when there is no email address on record or if there is a potential but unconfirmed match.

If the system does not find you in the database you will be prompted to provide additional information to create your profile.

If you have any questions, please contact our Help Desk at 800-248-3355 ext. 1460 or

Help Desk hours are Monday through Thursday from 8:30 a.m. to 5 p.m.; Friday from 9 a.m. to Noon.

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