POSITION: Volunteer Support Specialist
Location:
coverage area includes the suburbs east of Pittsburgh and the South
Hills; office base is Pittsburgh with a mobile/remote option
available;
As a member of the Volunteer Support team, you
provide leadership and support to girls and adult volunteers. You work
and engage volunteers and foster positive relationships with members
that are critical for member retention.
Essential Functions:
• Provide insight into the development of innovative strategies
and effective services for supporting girl and adult membership;
• Manage assigned volunteer teams to effectively support and engage
adult troop volunteers in assigned geographic areas to ensure delivery
of program and services to girls;
• Support the council’s
volunteer management system including the recruitment, selection,
placement, development, training, recognition, and re-assignment of
service unit volunteers;
• Conduct yearly assessments of service
unit health as well as developing action plans when needed;
•
Participate in leader meetings for Service Units of
responsibility;
• Spearhead renewal activities in the service
unit and at the troop level;
• Facilitate the effective flow of
communication between volunteers and council staff;
• Meet girl
and adult retention goals for assigned service units;
• Provide
customer service and support for adult volunteers in established
volunteer group;
• Implement and contribute to recruitment
efforts planned in partnership with the recruitment team;
•
Support volunteers in working collaboratively and productively to
manage grievance and conflict;
• Answer, problem-solve and
respond appropriately to all assigned inquiries including, but not
limited to, email, phone, and walk-in customers;
Requirements:
• Degree in social services, psychology, related humanities
field or equivalent professional experience;
• Minimum of 2
years of work experience in related field with experience in volunteer
management and support;
• Ability to work independently, manage
multiple projects and meet deadlines;
• Top-notch communicator –
writes well, confidently presents to groups, facilitates effective
two-way communications, and communicates in a clear and understandable
manner appropriate for the audience;
• Strong computer skills in
Microsoft Office, Outlook and willingness and ability to learn new
systems;
• Working knowledge of Salesforce a plus;
• Must
possess a can-do mentality, be responsible, and be a lifelong
learner;
• Must be organized, detail orientated, and
customer-focused;
• Ability and willingness to work and maintain
a flexible schedule, as needed, to include some evenings and
weekends;
• Travel is required; must have reliable
transportation and be able to travel throughout the assigned area and
western PA;
Benefits:
When joining Girl Scouts Western Pennsylvania in a regular
full-time position, you are eligible for our full benefit package
options which include the following:
• Health insurance
•
Dental and vision insurance
• Life and AD&D insurance
• Long-term disability insurance
• Voluntary supplemental
benefit options: short-term disability, cancer insurance, life
insurance, and accident insurance
• 401(k) plan with pre-tax and
ROTH options and employer match
• A generous paid time off
policy
• 15 paid holidays annually (office closure between
December 24-Jan 1)
• Paid Parental Leave
• Paid Sick
Leave
• Flexible spending options for certain medical, parking,
and dependent care expenses
• Employee Assistance Program
• Direct deposit
TO APPLY:
Submit cover letter and resume to recruiting@gswpa.org
