Renew

Keep her engaged and inspired in challenging times

In challenging times, our Girl Scout grit shines the brightest. That’s why we’re prepared to be a source of consistency for you and your girl when you need it most.

As we navigate through the COVID-19 pandemic together, we’re working hard to ensure your girl has access to the Girl Scout experience she knows and loves in a way she can access right now. And as things continue to evolve and change, we’ll continue to adapt to meet her needs.

We know many of the things she was looking forward to are canceled right now, but Girl Scouts is still happening. From home and online, for as long as she needs to, she can:

Keep the Girl Scout experience going and stay connected while earning badges and fun patches with Girl Scouts At-Home Activities
Participate in live virtual events and safe service projects that keep her engaged and inspired
Gain tangible, innovative problem-solving and life skills
Grow confidence in her outdoor skills and learn how to be a champion for the environment
Expand her imagination through hands-on STEM activities

The best part is that every experience and skill we can offer her right now will help her continue to be successful at school and in life when it’s time for us all to come together again.

RENEW TODAY

Renewal Instructions

Renewing your troop? Click the Renew Today! button above and log in to your Member Profile. Click on the TROOPS tab to renew your troop members. In the drop-down menu on the right switch from Current Year to Next Year. For each member you can select Renew, Don’t Renew, or I’ll Decide Late. ONLY select Don’t Renew for members you are sure are not going to be Girl Scouts next year. (If you choose Don’t Renew, that member will not be able to renew themselves to the troop or volunteer role for the troop.) You are also able to edit basic contact information from this screen.

This is the perfect time to review and update your troop’s information (meeting location/day/time, desired number of girls, etc.) in the Troop Opportunity Catalog. Please fill out the Troop Profile Update form.

Renewing your family's membership? Click the Renew Today!
button above and log in to your Member Profile. Click on the MEMBERSHIP tab to add an adult or girl to your household. To edit your household's information, click on the FAMILY PROFILE tab.

Troop leaders can renew their troops all year long, add new girls and adults to their troop, and see the membership status of all their troop members (ex., current, payment pending, pending financial aid, etc.)

All members can add adults to their household and easily edit their family's contact information.

Please note: When you open the Membership and/or Troops tabs, you'll see a column called Status. Here's what each status means:

Time to Renew: Girl/volunteer has not renewed for the membership year displayed.
Current: Girl/volunteer is a new member under the membership year displayed.
Renewed: Girl/volunteer has completed the renewal process and has a current membership for the membership year displayed.
Inactive: Girl/volunteer is not a current member.
Pending FA: Girl has requested financial assistance. GSWPA sends the parent/guardian application to complete in order to be considered for financial assistance.
In Progress: Volunteer is in process of being approved for new role. (When renewing membership and volunteer positions each year, staff must manually approve each role in the system; this usually takes 1-3 days after completion of your renewal.)
Lifetime Member: Volunteer is a lifetime member and does not need to go through the annual registration/renewal process.
Payment Pending: GSWPA is waiting for a payment from this member to complete their membership.
Contact Council: There is an issue with the girl or volunteer’s record. They'll need to contact GSWPA to complete their membership.

If you're unable to renew or face any other issues, please email customercare@gswpa.org and we'll get back to you as soon as possible to help you finish the renewal process.

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop.
Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.

Your council’s Customer Care team can provide additional support.

Quick Guide to Online Registration

Hiking Today. Trailblazing Tomorrow. Become a Girl Scout. Join Now